Refund And Exchange Policy

At Shazeen, we want every customer to be happy with their purchase. This Refund and Exchange Policy explains how you can return, exchange, or get a refund for your order.

We are a UK-based clothing brand, and this policy applies to all purchases made through Shazeen.co.uk.

1. Return and Exchange Window

You can request a return or exchange within 3 days of receiving your order.

Returns or exchanges requested after 3 days will not be processed.

Please make sure to initiate your request as soon as possible to stay within this window.

2. Condition for Returns and Exchanges

To be eligible for a return or exchange, items must be:

Unused and unwashed

Products that do not meet these conditions cannot be returned or exchanged.

3. Physical Store Purchases

Items purchased from our physical store at 66 High St, Inside PricePoint, Dundee cannot be returned or exchanged.

This policy applies only to items purchased online via Shazeen.co.uk.

4. Shipping Costs

Customers are responsible for return shipping costs.

If a product is truly damaged or defective, we will refund the full amount and offer a 20–30% discount on your next purchase as a goodwill gesture.

We recommend using a tracked shipping method to ensure your item reaches us safely.

5. Refund Method

Refunds will be processed after we receive and inspect your returned product.

Refunds go back to the original payment method you used during purchase.

If paid via bank transfer, please provide your full name and IBAN number for processing.

A valid receipt or proof of purchase is required for all refunds.

6. Exchange Details

You can exchange products for a different size or color, provided that:

The item is returned within the 3-day window

The customer pays for return shipping

Exchanges are limited to available stock

Each item can be exchanged one time

Items purchased on special bundles, sale, or limited editions are not eligible for exchange.

7. Faulty or Damaged Items

We take care to inspect every parcel before shipping.

If a product arrives damaged or defective, please contact us immediately.

Customers must cover shipping unless the damage is confirmed.

In such cases, we will refund the full amount and offer a 20–30% discount on your next order as a gesture of goodwill.

8. How to Initiate a Return or Exchange

To start a return, exchange, or request a refund:

Email us at [email protected]

Include your order number, product details, and reason for return/exchange

Follow our instructions for shipping the item back

Once we receive your product and confirm it meets our conditions, we will process your refund or exchange promptly.

9. Contact Information

If you have any questions or concerns about this policy, please reach out:

Website: Shazeen

Email: [email protected]

Phone: +44 7435 522041

Address: 66 High St, Inside PricePoint, Dundee DD1 1SA, United Kingdom

We are committed to providing a fair, simple, and trustworthy return and exchange process for our customers.