Refund And Exchange Policy

Last Updated: 21 July 2026

At Shazeen, customer satisfaction is important to us. If you’re not completely satisfied with your online purchase, we’re here to help.

This Refund & Exchange Policy explains how returns, exchanges, and refunds are handled for orders placed through Shazeen.co.uk.

Please note: This policy applies only to online purchases made through our website and does not affect your statutory rights under applicable UK consumer protection laws.

1. Return & Exchange Window

If you change your mind about your purchase, you may request a return or exchange within 3 days of receiving your order.

Requests submitted after the 3-day return period may not be accepted under our voluntary return policy.

To avoid disappointment, please contact us as soon as possible after receiving your order.

2. Return Eligibility

To qualify for a return or exchange, your item must:

Be unused and unworn
Be unwashed
Be returned in its original condition
Include any original tags attached
Be returned, where possible, in its original packaging
Be accompanied by proof of purchase or your order number

All returned items are inspected upon arrival before a refund or exchange is approved.

3. Items That Cannot Be Returned

We cannot accept returns or exchanges for:

Worn or used clothing
Washed items
Products with removed tags
Items damaged after delivery due to misuse or improper care
Clearance or final sale items (unless faulty)
Limited edition products marked as non-returnable

4. Exchanges

If you require a different size or colour, we will be happy to arrange an exchange, subject to stock availability.

Exchange requests must:

Be submitted within the 3-day return period
Meet all return eligibility requirements
Be approved following product inspection

Each item may be exchanged once.

If your requested replacement is unavailable, we will contact you to discuss an alternative product or, where appropriate, a refund.

5. Faulty, Damaged or Incorrect Items

Every order is checked before dispatch to help ensure it arrives in excellent condition.

If your order arrives:

Damaged
Faulty
Defective
Incorrect
Incomplete

please contact us as soon as possible.

To help us investigate quickly, please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, where applicable

If we confirm that the item is faulty, damaged, or incorrectly supplied, we will provide an appropriate resolution, which may include a replacement, repair, or refund in accordance with your statutory rights.

As a gesture of goodwill, Shazeen may also offer a discount on a future purchase where appropriate.

6. Return Shipping Costs

For change-of-mind returns or exchanges, customers are responsible for return shipping costs.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost during return transit.

If the return is due to a confirmed fault, damage, or an error on our part, we will advise you on the appropriate return process.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

Your refund will be issued to your original payment method.
Bank transfer refunds require your full name and IBAN (where applicable).
Refunds are typically processed within 5–10 business days, although the exact timeframe depends on your payment provider or bank.

Shipping charges are non-refundable unless the return results from our error or a confirmed faulty product.

8. How to Start a Return or Exchange

To request a return, exchange, or refund:

Email: [email protected]

Please include:

Your order number
Your full name
The product(s) involved
The reason for your request
Photos if the item is damaged or incorrect

Our team will provide instructions for returning your item.

Please do not send products back until you have received return instructions from us.

9. Physical Store Purchases

Items purchased from our physical store located at:

66 High St, Inside PricePoint
Dundee DD1 1SA
United Kingdom

are subject to our in-store return policy and are not covered by this online Refund & Exchange Policy.

10. Your Consumer Rights

Nothing in this Refund & Exchange Policy limits or excludes your statutory rights under applicable UK consumer protection legislation.

If a product is faulty, not as described, or otherwise fails to meet your legal consumer rights, you may be entitled to additional remedies under UK law.

11. Contact Us

If you have any questions about this Refund & Exchange Policy, please contact us.

Shazeen

Website: https://shazeen.co.uk